Shipping Information
The For Our Existing And New Customers
We know your all excited to join this journey of self-love and serenity with us which is why we are committed and consistent with ensuring you receive your order in no time.
Do You Ship International?
Only certain products are able to be shipped internationally Free of charge. Please Contact Us in regards to your requests.
Services We Use
Our business uses multiple delivery services including Aus post, FedEx, Toll & etc to get the best results possible.
Delivery Times
Processing orders can take between 24 hours to 5 business days. We aim to ship products within 24 hours of purchase to ensure swift delivery. Depending on the product, tracking updates may take 3-5 business days. Our shipping timeframe varies between 2 to 14 business days, depending on the carrier, and may extend beyond this timeframe.
You will receive your parcel usually within 2-14 business days of making your order, it is specifically dependent on how fast Aus Post, Aramex, Toll and the other services we use since their business operate on a large scale.
What You Need To Know
Once an order is made, we will dispatch the package within 24 to 5 business days. However, in the event of unforeseen circumstances, dispatch may be delayed. A confirmation message will be sent to inform you that your package is on its way, including the tracking number for your convenience in monitoring the arrival of your package.
Does Someone Have To Be Home?
No, in cases where no family member is home our delivery services will either leave it in a safe place or leave a postcard informing you your package has been taken to the nearest post office for the safety of the item. These will be options when checking out your products.
Do You Accept Returns?
Yes, we have a 14-day guarantee return refund policy.
Note when returns are made, please provide the following details:
- Order number and name used
- Product you are wanting to return
- Reason as to why
- A photo of the item(s) you wish to return
For further information regarding returns please contact our customer service.